Privacy policy
Effective Date: September 10, 2026
Last Updated: September 10, 2026
Welcome to WheelCrafts.
This Privacy Policy describes how Wheel Crafts ("WheelCrafts," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit or use our website at https://wheelcrafts.in, use our WheelCrafts Android application (the "App"), make a purchase, or otherwise communicate with us.
The website and App are collectively referred to as the "Services."
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our Services.
1. Information We Collect
The information we collect depends on how you interact with our Services.
1.1 Information You Provide to Us
When you use our Services, place an order, create an optional customer account, contact us, or otherwise interact with us, we may collect:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Order and transaction information
- Products you view, search for, add to your cart, or add to your wishlist
- Customer support communications
- Product reviews and other content you voluntarily submit
- Other information that you voluntarily provide when using our Services.
Creating a customer account is optional. You may browse our Services and place orders without creating an account.
1.2 Account and Authentication Information
Customer account functionality is provided through Shopify.
If you choose to create a WheelCrafts customer account, your account information is managed through Shopify's customer account system.
When you select the Login option in the App, Shopify's authentication page may be displayed within the App. Depending on the authentication options available, you may sign in using your registered email address and password, an email-based one-time password (OTP), or a supported Google Account authentication method.
Authentication credentials are handled through the applicable authentication services. WheelCrafts does not store your Shopify account password or Google Account password.
Shopify may process and store information associated with your customer account in accordance with Shopify's applicable privacy practices.
1.3 Information Collected Automatically
When you use our website or App, certain information may be collected automatically.
This may include:
- Device model
- Operating system and version
- Unique device or installation identifiers, where applicable
- Mobile network information
- IP address
- Browser information
- Network connection information
- App and website interaction information
- Products viewed or searched for
- App performance and diagnostic information
- Crash logs and technical information
We may collect this information through cookies, pixels, SDKs, software libraries, and similar technologies.
1.4 Location Information
The App may request access to your device's fine and coarse location.
We use location information to help autofill shipping or billing addresses during checkout or profile-related activities, where supported.
Location access is subject to your device permissions. You can grant or deny location permission and revoke it later through your Android device settings.
2. How We Use Your Information
We may use the information we collect for the following purposes:
Providing Our Services
We use your information to:
- Operate and maintain our website and App
- Process and fulfill orders
- Arrange shipping and delivery
- Manage customer accounts
- Provide customer support
- Process returns and exchanges
- Provide shopping and product-related functionality
Processing Orders and Payments
We use order and transaction information to process purchases, confirm payments, fulfill orders, and provide order-related communications.
Improving Our Services
We may analyze how users interact with our website and App to:
- Improve functionality
- Identify technical issues
- Improve user experience
- Develop new features
- Understand usage trends
Analytics and Crash Reporting
We use Google Firebase Analytics to understand how users interact with the App and may use Firebase Crashlytics to identify, diagnose, and resolve crashes and technical problems.
Communications
We may use your information to send:
- Order confirmations
- Shipping and delivery updates
- Account-related communications
- Customer support responses
- Other service-related communications
Push Notifications
We may use Firebase Cloud Messaging (FCM) to send push notifications.
These notifications may include transactional updates, service-related messages, and, where permitted, promotional or marketing communications.
You can manage notification permissions through your Android device settings.
Security and Fraud Prevention
We may use information to detect, investigate, prevent, and respond to fraudulent, unauthorized, illegal, or malicious activity.
Legal and Regulatory Compliance
We may process and disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
We do not sell your personal information for money.
We may share information with trusted third parties when necessary to provide and operate our Services.
Shopify
We use Shopify to support our ecommerce services, including customer accounts, products, orders, checkout, and related functionality.
Information required to provide these services may be processed by Shopify.
Google Firebase
We use Google Firebase services, which may include:
- Firebase Analytics
- Firebase Crashlytics
- Firebase Cloud Messaging
These services may process applicable device, usage, diagnostic, analytics, and notification-related information as necessary to provide their respective services.
Payment Providers
Payments may be processed by third-party payment providers integrated with Shopify or our checkout system.
We do not store your full payment card information, bank account credentials, or UPI PIN.
Payment providers may independently process payment information according to their own privacy policies.
Shipping and Fulfillment Providers
We may share necessary information, such as your name, phone number, and shipping address, with shipping, delivery, and fulfillment providers so that your orders can be delivered.
Other Service Providers
We may share information with service providers that help us operate our business, including providers of:
- Hosting and cloud services
- IT services
- Customer support
- Analytics
- Security
- Payment processing
- Shipping and fulfillment
- Other services necessary to operate our Services
Legal Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests from government authorities
- Respond to legal processes
- Enforce our terms and agreements
- Protect our rights, property, or safety
- Protect our users or others
- Investigate fraud or security issues
Business Transactions
If WheelCrafts is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
4. Payment Processing
Payments made through our Services may be processed through third-party payment gateways and payment providers integrated with Shopify or our checkout system.
We do not collect, store, or process your:
- UPI PIN
- Full debit or credit card number
- Card security code
- Online banking password
Payment providers process payment information according to their own terms and privacy policies.
We may receive payment confirmation and transaction-related information necessary to process and fulfill your order.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies.
We may use these technologies to:
- Keep items in your shopping cart
- Remember preferences
- Maintain sessions
- Understand website usage
- Analyze traffic
- Improve our Services
- Support marketing and advertising activities, where applicable
Most web browsers allow you to manage or reject cookies through their settings.
Disabling certain cookies may affect the functionality of our website.
6. Advertising and Marketing
We may use marketing and advertising services to promote our products and Services.
Where applicable, third-party services, including Shopify-related advertising services, may process certain information for advertising or marketing purposes.
Where required by applicable law, we will provide appropriate choices or obtain applicable consent for such processing.
You may opt out of promotional email communications by using the unsubscribe mechanism provided in the communication.
Even if you opt out of marketing communications, we may continue to send essential communications relating to your orders, account, transactions, or use of our Services.
7. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
For the App:
- Sensitive locally stored authentication information may be protected using Android security mechanisms.
- Authentication-related tokens may be stored using encrypted storage and Android's security infrastructure.
- Data transmitted between the App and servers is generally protected using HTTPS/TLS.
- We take measures intended to prevent sensitive authentication information from being included in Android cloud backup or device-transfer systems.
However, no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time information is retained may depend on:
- The purpose for which it was collected
- Whether you maintain a customer account
- Whether we need the information to fulfill an order
- Legal and regulatory requirements
- Accounting and tax requirements
- Fraud prevention and security
- Dispute resolution
- Enforcement of our agreements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
9. Account Creation and Account Deletion
Creating a WheelCrafts customer account is optional. Users may browse our Services and place orders without creating an account.
If you choose to create a customer account, your account and associated customer information are managed through Shopify's customer account system.
Account Deletion
You can request deletion of your WheelCrafts customer account and associated personal information through the Delete Account option available in the Profile section of the App.
You may also contact us at wheelcraftsin@gmail.com to request deletion of your account or personal information.
When we receive a valid account deletion request, we will review and process the request through our Shopify customer-account administration system.
We will delete or anonymize personal information that we are not required to retain, subject to applicable legal, security, accounting, tax, fraud-prevention, dispute-resolution, and other legal or regulatory requirements.
Certain information may need to be retained where required or permitted by applicable law.
Account deletion requests are generally processed within 48–72 hours.
10. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
- Right to Access: Request access to personal information we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete information.
- Right to Deletion: Request deletion of your personal information, subject to applicable exceptions.
- Right to Data Portability: Request a copy of certain personal information in a portable format, where applicable.
- Right to Restrict Processing: Request restriction of certain processing where applicable.
- Right to Withdraw Consent: Withdraw consent where processing is based on consent.
- Right to Opt Out of Marketing: Opt out of promotional communications.
To exercise your rights, contact us at:
We may need to verify your identity before processing certain requests.
Your rights may vary depending on your location and applicable law.
11. Managing App Permissions
You can manage permissions granted to the WheelCrafts App through your Android device settings.
Depending on your Android version and device, you may be able to manage permissions such as:
- Location
- Notifications
Revoking a permission may affect certain App functionality.
12. User-Generated Content
Our Services may allow users to submit product reviews or other content.
If you voluntarily submit content to a public area of our Services, that content may be visible to other users or the public.
Please avoid including sensitive personal information in content that you choose to make publicly available.
We cannot guarantee the privacy or security of information that you voluntarily publish in a public area of the Services.
13. Third-Party Websites and Services
Our Services may contain links to websites, applications, payment providers, social platforms, or other services operated by third parties.
Third-party services operate under their own privacy policies and terms.
We are not responsible for the privacy, security, or practices of third-party services that we do not control.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
14. Children's Privacy
Our Services are not intended for children under the age of 13, or the applicable minimum age in your jurisdiction.
We do not knowingly collect personal information from children.
If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us at wheelcraftsin@gmail.com.
If we become aware that we have collected personal information from a child in circumstances where collection is not permitted, we will take reasonable steps to delete that information.
15. International Data Transfers
Our service providers may process, store, or transfer personal information in countries other than the country in which you live.
For example, Shopify, Google, Firebase, payment providers, hosting providers, and other service providers may process information in different countries.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
16. Complaints and Privacy Concerns
If you have a question, concern, or complaint about how we handle your personal information, please contact us at:
We will review and respond to privacy-related requests in accordance with applicable law.
Depending on your location, you may also have the right to contact the relevant data protection or privacy authority.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our Services
- Changes in how we collect or use information
- Changes to our service providers
- Legal or regulatory requirements
- Other operational changes
When we make changes, we will update the Last Updated date at the top of this Privacy Policy.
We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.
18. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us:
WheelCrafts
Email: wheelcraftsin@gmail.com
Website: https://wheelcrafts.in