Cancellation & Refund policy

Cancellation & Refund Policy

1. Cancellation Policy

You may cancel your order for a full refund if it has not yet been processed for shipment. To cancel an order, please contact our customer support team as soon as possible with your order number. We will make every effort to accommodate your request, but please note that orders are typically processed and shipped within 12 hours of being placed.

2. Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the product within 3 days of receipt for a full refund, minus any shipping fees. To initiate a return, please contact our customer support team for instructions on how to return the product.

  • Return Requirements: Returned products must be in their original condition and packaging, with all tags and labels attached. We reserve the right to refuse returns that do not meet these requirements.

  • Refund Process: Once we receive your returned product and verify that it meets our return requirements, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.

  • Non-Refundable Items: Certain items are not eligible for return or refund, including but not limited to personalized or custom-made products, perishable goods, and gift cards.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately with photos of the damage or defect. We will work with you to replace the product or issue a refund as necessary.

4. Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at wheelcraftsin@gmail.com. Our customer support team is available to assist you with any inquiries you may have.